FAQs | Shopping, Click & Collect & Payments

Once your order is dispatched, you'll receive a tracking link via email or SMS.

You can also track it under ‘My Orders’ if you have an account or click on 'Track Order' link.

If your order hasn't been shipped, we’ll do our best to help.

Please contact us immediately via phone or email.

We aim to keep our stock levels updated in real-time.

If an item is out of stock, it will be marked as unavailable at checkout.

We do have restock notifications! If an item is out of stock, just click the 'Notify me when available' button on the product page.

You’ll receive an email as soon as it’s back in stock.

Our products come from trusted local suppliers, ensuring you're receiving genuine Australian stock.

We do not outsource or dropship from overseas.

Click & Collect lets you buy online and pick up your order in-store—convenient and free!

Most orders are ready within 1–2 business hours.

We’ll notify you by email or SMS when it's ready.

Please bring your order confirmation email and a valid photo ID.

Yes, just let us know in advance and make sure they bring the confirmation email and ID.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, and Zip.

Absolutely. Our website uses SSL encryption to keep your payment and personal info secure.

Unfortunately, we only accept one payment method per order.

Please check that your details are correct.

If it still doesn’t work, try another card or contact your bank.